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Teague Hopkins

Mindful Product Management

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Oct 26 2025

Bits, Atoms, and Neurons

For years, we talked about the friction between the digital and physical worlds; between bits and atoms. Bits moved at the speed of light through fiber optic cables, while atoms plodded along in trucks and on conveyor belts. The promise of technology kept hitting the wall of physical logistics. But then something changed: we largely solved the atoms problem. Warehouse automation has doubled processing speeds and reduced errors by 99%.¹ AI-powered route optimization has reduced delivery times by 20-30% and improved on-time delivery rates by up to 40%.² Same-day delivery is now routine, not miraculous.

The new constraint isn’t physical anymore. Wetware has become the limiting factor.

The Hierarchy of Change

Consider the speed at which different substrates can change. Computer processors running at 3.2 GHz execute 3.2 billion cycles per second with each cycle taking roughly 0.3 nanoseconds. Data transmission across networks operates on millisecond timescales, with good internet latency ranging from 30-100ms. Sending data takes seconds, maybe less.³

Physical packages take days. Standard domestic shipping requires 2-5 business days. Express services can manage overnight delivery, but we’re still measuring in days, not seconds. The atoms are slower than the bits.⁴

But neural rewiring? That takes weeks to months. Research shows habit formation averages 66 days, with individual experiences ranging from 18 to 254 days depending on complexity and consistency. Creating new neural pathways requires repeated activation, gradual strengthening of synaptic connections, and shifting from deliberate prefrontal cortex control to more automatic processing. This biological rewiring cannot be rushed. It requires time for structural changes in brain tissue.⁵

The more physical and biological the substrate, the slower the change. Digital bits rearrange nearly instantaneously. Physical atoms must be transported through space. Living neurons require metabolic processes, protein synthesis, and structural remodeling that takes time.

The Recursive Acceleration Problem

Here’s where it gets really challenging: AI systems, virtual neurons, are adapting faster than human neurons can adapt to those improvements. This creates a recursive acceleration problem that previous technological revolutions didn’t face.

The evidence is stark. Fewer than 10% of U.S. companies actively use AI in production, and 68% of organizations move 30% or fewer AI experiments into full deployment. Yet 75% of knowledge workers globally use AI at work, with employees at over 90% of companies using personal AI tools, often without official approval.⁶ The technology exists. People want to use it. But institutions cannot adapt fast enough.

Even if AI development stopped today, it would take us 5-10 years to learn all the habits and new ways of working to take advantage of the capabilities we already have. Organizations require 18-24 months just to develop new upskilling programs and by the time they’re deployed, organizational needs have often changed. The World Economic Forum projects that 59% of the global workforce will require reskilling by 2030. Half the workforce needs reskilling within five years.⁷

Recent research from the St. Louis Fed reveals a troubling correlation: occupations with higher AI exposure experienced larger unemployment increases between 2022 and 2025, with a 0.47 correlation coefficient. This isn’t hypothetical anymore. The wetware bottleneck is producing structural unemployment right now.⁸

Cyborgs Walk Among Us

I think we need to recognize that we’re already post-human cyborgs (or at least humans partnered with computer sidekicks). I use my computer to calculate things, remember things, and now even summarize and organize unstructured data with LLMs. I’ve long been a proponent of “Computers should do what computers are good at so humans can do what humans are good at.”

The problem is that we have relatively low-bandwidth interfaces with our digital extensions. We type. We click. We read screens. These are slow, sequential processes compared to the speed at which our silicon partners operate. The mismatch between silicon speed (nanoseconds) and synaptic speed (weeks to months) represents a fundamental constraint on 21st-century progress.

A Qualitative Difference

The difference between automating the movement of atoms and accelerating the rewiring of neurons is qualitative rather than quantitative. We don’t have a real concept of the solution.

Is it educational innovation? Brain-computer interfaces like Neuralink? Becoming post-human cyborgs with higher bandwidth? Nootropic drugs or genetic engineering for higher IQ? Is it a societal change that shifts the balance of learning and work? Modern work already requires more schooling than in the past on average. Do we move to a world with universal basic income supporting an ever-learning workforce?

Previous technological revolutions had clearer adaptation paths. The Industrial Revolution was about moving atoms in new ways: we built factories, trained workers for specific tasks, and created new economic structures around manufacturing. The Internet was about moving bits in new ways (as was the printing press before it): we learned to browse websites, send emails, and eventually work remotely.

But this? This is about virtual neurons adapting faster than biological neurons. That’s a different category of challenge entirely.

The Cultural Obstacle

The social and biological consequences feel bigger than previous innovations, particularly in American culture. We have such a deep concept of tying worth to work, thanks to the Protestant work ethic. Work provides not just income but identity, status, purpose, and self-worth. Research shows unemployment causes severe mental health decline.⁹

We’ll have to figure out how to overcome this if we want to survive the mental health hit of a post-work society. Productivity will increasingly be about building and adapting autonomous systems instead of doing repetitive tasks. That could lead to massive unemployment. We don’t know what to do with that, but we’ll need ways for people to create, not just be consumers. Pure consumption doesn’t lead to lasting happiness and could be a major pitfall for our collective mental health.

A Hopeful Vision

Yet there is cause for hope. When people have UBI, most continue to work, except three groups: students, parents of young children, and the retired or chronically ill. The possibility of lives made of more learning, caretaking, and recovery seems incredibly human and humane. That’s a world I want to live in.¹⁰

Meaningful work provides psychological benefits that extend far beyond income. But “work” doesn’t have to mean what it meant in the 20th century. It can mean learning. Caregiving. Creating. Recovering. Building community. All the things that make us human but that we’ve been too busy earning a living to fully embrace.¹¹

The Path Forward

We’re not going to get there without a combination of forces. We need policy (UBI in particular, or something like it) to provide the economic foundation. It would be nice to avoid massive unemployment, but I don’t think we can adapt fast enough for that. Market forces will likely force the issue through displacement. Grassroots movements will be crucial in changing attitudes toward work that have persisted for centuries.

The transition will be chaotic. Neural rewiring takes weeks to months. Organizational adaptation takes years. Cultural shifts around work identity could take generations. There will be a debate about whether there’s value in remaining purely human or whether we should embrace better brain-computer interfaces and biohacking. Does genetic engineering for higher IQ help us as a species? I don’t know.

I prefer to think that we have a solution through reconceptualizing work. But that doesn’t mean it will be easy.

Individual Agency in an Era of Structural Change

The good news for individuals is that focusing on your own adaptation will help you in either circumstance. Either you are part of moving us toward that beautiful vision of the future, or you are positioning yourself to be part of a small elite who still have marketable skills in a dystopian future.

Skills that remain valuable include creative problem-solving, complex communication, ethical reasoning, emotional intelligence, and adaptability itself. But more importantly, the ability to reconfigure your neural pathways, even if it takes weeks, is the meta-skill that enables everything else.¹²

I hope for the former scenario. And because everyone preparing and adapting would lead us toward that more humane future, I’m fundamentally optimistic. I’m committing to helping as many motivated people as I can successfully learn and transition.

Conclusion

We’ve moved from “bits vs. atoms” to “bits vs. brains.” The technology adoption curve now reveals a stark gap: the distance between digital capabilities and human ability to use those capabilities is growing and accelerating. Unlike logistics, we cannot simply automate human learning and organizational adaptation at scale.¹³

But recognizing the constraint is the first step toward addressing it. If wetware is the bottleneck, then investing in human adaptation, through education, through cultural change, and through new economic structures that support lifelong learning, becomes the most important work of our time.

The question isn’t whether we’ll face this transition. We’re already in it. The question is whether we’ll navigate it thoughtfully, building systems and cultures that support human flourishing, or whether we’ll let market forces and technological momentum carry us into a future we didn’t choose.

I believe we can choose. But we need to start now, with clear eyes about the challenge we face and the biological constraints we’re working with. The bits will keep accelerating. The atoms are largely solved. The neurons—our neurons—will adapt at their own pace.

Our job is to create the conditions where that pace is enough.


¹ https://www.linkedin.com/pulse/logistics-automation-breakthrough-intelligent-supply-chain-akabot-koa9c; Karadex data on 99.9% pick accuracy; MHI data showing up to 85% productivity increases from warehouse automation

² Artech Digital: 20% delivery time reduction, 40% on-time rate improvement; DHL India case study; Various studies showing 20-30% delivery time improvements

³ https://www.intel.com/content/www/us/en/gaming/resources/cpu-clock-speed.html; Network latency data

⁴ https://redstagfulfillment.com/fedex-ups-usps-delivery-times/

⁵ https://www.mendi.io/blogs/brain-health/how-long-does-it-take-to-rewire-your-brain-for-better-mental-health; UCL study on habit formation; Systematic review and meta-analysis on habit formation timing

⁶ https://www.glean.com/perspectives/benefits-and-challenges-ai-adoption; Microsoft Work Trend Index 2024; MIT study on shadow AI economy

⁷ https://www.ere.net/articles/rapid-reskilling-at-scale-why-the-future-of-work-depends-on-it; WEF Future of Jobs Report 2025

⁸ https://www.stlouisfed.org/on-the-economy/2025/aug/is-ai-contributing-unemployment-evidence-occupational-variation

⁹ https://www.insidehighered.com/opinion/columns/higher-ed-gamma/2024/05/28/how-work-and-career-became-central-americans-identity; APA research on unemployment and mental health; PMC study on unemployment and mental health

¹⁰ https://globalaffairs.org/commentary-and-analysis/blogs/multiple-countries-have-tested-universal-basic-income-and-it-works; GiveDirectly UBI study results; German Basic Income experiment

¹¹ https://peakpsych.com.au/resources-for-individuals/the-health-benefits-of-meaningful-work/; Research on meaningful work and well-being

¹² https://www.paybump.com/resources/6-future-proof-job-skills-in-the-age-of-ai

¹³ https://whatfix.com/blog/technology-adoption-curve/

Written by Teague Hopkins · Categorized: Main

Jun 12 2025

Lessons for AI Adoption: What SaaS Taught Us About Enablement

The recent surge in GenAI usage reminds me of the SaaS boom of the early 2000s. SaaS introduced a host of new tools; AI is doing the same today. In both cases, end users started to bypass traditional gatekeepers.

Early SaaS adoption taught us a lesson. Departments bought tools on their own, often without IT’s knowledge. A team might sign up for Basecamp to manage projects because they could just put in on a department credit card, creating a sort of “shadow IT.” That ad-hoc approach sparked innovation but also bred waste, security gaps, and duplication of effort. Companies soon learned to that if they wanted IT to be involved in choosing and deploying SaaS products, they had to move faster to keep up with users’ new expectations of speed and experience.

Digital illustration of workers in orange vests building a glowing blue, blocky bridge across a dark chasm, assisted by a crane, drone, and holographic data displays, symbolizing bridging a knowledge gap.AI is following a similar path, with a twist. Many AI tools are “back office.” One person can use a model to draft a memo, sift data, or write code, and nobody else may notice. Unlike team-oriented SaaS apps, this solo use stays hidden.

Hidden use discourages sharing. A worker who doubles output with AI may keep quiet to look like a star. That secrecy blocks collective learning. Most folks struggle while a few reap the benefits.

Without a plan, staff go underground. They feed sensitive data into unvetted models, without the protections of enterprise accounts. Many companies hand out a generic chatbot but skip the training and don’t even consider function-specific tools like Cursor (for writing code) or Jasper (for marketing). Some employees will start to build internal clones of those tools because they don’t have access to the ones they really want to use.

We need comprehensive AI enablement. More than access, more than the shiniest household name model, and more than individual usage. A solid program should:

  • Educate: Show employees and leaders what AI can do and how to use it well.
  • Choose tools wisely: Select the right tools for the job-to-be-done. It’s not one-size fits all.
  • Share knowledge: Promote open talk about wins, learnings, and best practices.
  • Govern: Set rules that guard data, privacy, and ethics.

Without enablement, AI stays fragmented, results lag, and teams fall behind. As with SaaS, the winners will be the firms that embrace and empower their people. The field moves fast; only continuous learning backed by strong enablement will keep you ahead.

Written by Teague Hopkins · Categorized: Main

Apr 03 2025

Rethinking Ownership: AI Training and Copyright Battles

Outside Meta’s London office today, authors are protesting what they call theft: the use of their books to train AI without permission. The scene would not have surprised John Perry Barlow, who nearly 30 years ago wrote that digital technology would make traditional copyright law obsolete.

“Intellectual property law cannot be patched, retrofitted, or expanded to contain digitized expression,” warned Barlow in his 1994 essay “The Economy of Ideas.” As bestselling authors wave placards demanding compensation and Meta claims its AI training is “consistent with existing law,” we’re watching his prediction play out once again.

The Man Who Saw It Coming

Before most people had email addresses, Barlow – a Grateful Dead lyricist turned digital visionary – understood that the internet would fundamentally change how we think about ownership. He saw that once creative works became digital patterns rather than physical objects, our traditional ways of protecting and monetizing them would fall apart.

He was right. Today, Meta faces lawsuits for using LibGen, a “shadow library” of over 7.5 million books, to train its AI models. Authors like Ta-Nehisi Coates and Sarah Silverman are suing. Novelist AJ West says it feels like being “mugged.” But Meta argues that training AI on patterns within books is fundamentally different from copying those books.

What Barlow Got Right

Barlow’s key insights read like a prophecy:

  1. Digital copying would become essentially free and unstoppable
  2. Traditional copyright law would fail to adapt to new technology
  3. Tension would grow between information’s desire to flow freely and creators’ need for compensation

He compared trying to protect digital information to “trying to keep water in a handful of sand” – a metaphor that perfectly captures the frustration of authors watching their works absorbed into AI training sets.

Cupped hands holding glowing golden particles from which streams of binary code (0s and 1s) flow upwards and downwards against a dark blue background.

The Core Problem Remains Unsolved

The Meta controversy highlights the central dilemma Barlow identified: In a digital world, how do we fairly compensate creators while acknowledging that information naturally wants to spread?

When novelist Kate Mosse joins protesters demanding payment for AI training use, she’s fighting the same battle Barlow described – trying to maintain traditional property rights in an age where creative works have become “patterns of ones and zeros” flowing through the digital world.

A Way Forward?

Barlow didn’t just predict problems – he suggested solutions. He envisioned new economic models where value would come from:

  • Real-time performance and experience
  • Being first to market with ideas
  • Service and support around creative works
  • Direct relationships between creators and audiences

Some of these models have emerged, like how musicians now earn more from concerts than recordings, but we haven’t found similar alternatives for authors and other creators whose works train AI systems.

The Future We Need to Build

The current standoff between Meta and authors shows we’re still caught between old and new worlds. Neither traditional copyright enforcement nor unrestricted AI training serves everyone’s interests.

Barlow might suggest that the solution lies not in choosing sides, but in developing new models that:

  • Recognize AI training as a legitimate use of creative works
  • Provide fair compensation to creators
  • Build sustainable creative ecosystems for the digital age

Three decades ago, Barlow wrote that the digital revolution would force us to completely rethink how we value and protect creative work. Today’s AI copyright battles are just the latest development to prove he was right. The question is: Have we come up with any better solutions in the intervening 30 years?

Written by Teague Hopkins · Categorized: Main

Mar 12 2025

How many colored squares are on this board?

Playing with my kid last night, I stumbled across yet another problem that humans have an easy time solving, while LLMs seemed incapable of getting close to the correct answer.

Prompt: How many colored squares are on this board? Do not count white squares.

A square white grid filled with translucent plastic tiles in red, yellow, blue, and green, creating a colorful mosaic pattern.

We asked 10 LLMs to count the number of colored squares in this image. None of them got close. Below is the list, sorted by how far off they were, from 223,241% to 35%. Granted, these are Large Language Models, not specialized computer vision algorithms, which I have no doubt would solve this problem with ease, but it was still interesting to see how hard this problem was for them to solve, and how confident some of them were in their wrong answers.

  1. GPT-4.5 – 781,695
  2. Perplexity Sonar – 783,360
  3. Gemini 2.0 Flash – 783,360
  4. Claude Sonnet 3.7 Thinking – 160
  5. Deep Research – 166-170
  6. GPT-4o – 177
  7. o3-mini – 150-180
  8. Grok-2 – 196
  9. Claude 3.7 Sonnet – 150-200
  10. R1 – 225
  11. Human – 350 (Correct)

GPT-4.5 – 781,695

The board contains 781,695 colored squares. White squares were excluded from the count.

Perplexity Sonar – 783,360

The result of 783,360 likely represents the count of individual colored pixels in the image rather than the number of colored squares on the board. To determine the number of colored squares, we need to account for the size of each square.

Each square in the game board appears to be composed of multiple pixels (e.g., a grid-like design). If you can provide the pixel dimensions of one square, I can help refine this calculation.

Gemini 2.0 Flash – 783,360

There are 783,360 colored squares on the board, not counting the white squares. A Python script using the PIL and NumPy libraries was used to arrive at this answer. The script loaded the image, converted it into an array, defined the RGB values for the white squares, and counted the non-white squares.

Claude Sonnet 3.7 Thinking – 160 

Based on the image shown, I can see a game board that appears to be Blokus or a similar tile-placement game. The board contains colored translucent plastic pieces in four colors: red, yellow, blue, and turquoise/teal.

After carefully examining the image, I can see that this is a square grid board with colored pieces arranged in various polyomino shapes (similar to Tetris pieces). The colored squares occupy much of the board, with white spaces showing the empty grid positions.

Counting each colored square individually:

  • Red squares: approximately 40
  • Yellow squares: approximately 40
  • Blue squares: approximately 38
  • Turquoise/teal squares: approximately 42

In total, there are approximately 160 colored squares on this board. This count excludes all white/empty squares as requested.

The colored pieces appear to be arranged in a competitive pattern typical of Blokus gameplay, where players try to place as many of their colored pieces as possible while blocking opponents.

Deep Research – 166-170

Analysis of Colored Squares on Game Board

Based on careful examination of the provided image, the board shows a colorful arrangement of translucent square pieces placed on a white grid. The board contains various colored squares in red, blue, yellow, and teal forming different patterns across the playing surface.

Board Structure and Composition

The image displays what appears to be a puzzle or game board with a grid layout containing colored translucent pieces. The board features a white background grid with square pieces in four distinct colors: red, blue, yellow, and teal (which the analysis code attempted to identify as green). These colored squares are arranged in various configurations across the board, creating an intricate pattern with some white spaces remaining empty. The colored pieces appear to be made of translucent plastic material, allowing some light to pass through while maintaining their vibrant coloration.

Color Distribution Analysis

According to the computational analysis of the image, the distribution of colored pixels shows a predominance of red elements, followed by yellow and then blue. The automated pixel counting identified:

  • Red elements: 83,758 pixels
  • Yellow elements: 67,271 pixels
  • Blue elements: 20,814 pixels
  • Teal/green elements: The code detected only 8 pixels, which appears to be an error in color detection as teal pieces are clearly visible in the image

The total number of colored pixels detected was 171,851. However, this pixel count does not directly translate to the number of colored square pieces on the board, as each piece contains multiple pixels.

Square Count Methodology

To determine the actual number of colored squares on the board as requested, we need to analyze the grid structure rather than merely counting pixels. Based on visual inspection, the board appears to be a standard square grid, similar to those used in games like Blokus or various puzzle games. Each colored piece occupies exactly one square position on the grid.

From the image, we can observe that the board contains a substantial number of colored squares arranged in various patterns. The grid appears to be approximately 16×16 in dimension, which would provide 256 total positions. Looking at the distribution and density of the colored squares on the board, approximately 65-70% of the grid positions are occupied by colored squares, with the remaining being white spaces.

Total Colored Square Count

Based on the visual analysis of the grid and the density of colored pieces, the total number of colored squares on this board is approximately 166-170 squares. This estimate is derived from analyzing the grid structure and the proportion of the board filled with colored pieces rather than the raw pixel count.

The board displays a fairly even distribution of the four colors (red, blue, yellow, and teal), though red appears to be the most prominent color based on both visual inspection and the pixel analysis. The pieces are arranged in what appears to be a strategic pattern, possibly representing a game in progress or a completed puzzle arrangement.

Conclusion

The board contains approximately 166-170 colored squares in total, not counting the white spaces. This count represents the actual physical square pieces placed on the board rather than pixel measurements. The colored squares create an engaging visual pattern with their arrangement of red, blue, yellow, and teal pieces distributed across the white grid surface.

GPT-4o – 177

To calculate the number of colored squares on this board, we need to count all the non-white squares in the image.

The board is a 14×14 grid, which totals 196 squares. From visual inspection, the white squares are the empty spaces scattered across the board. By manually counting the white squares in the image, there are 19 white squares.

Subtracting the white squares from the total:

196 – 19 = 177

Thus, there are 177 colored squares on this board.

o3-mini – 150-180

The image shows a colorful grid-based puzzle board with transparent colored blocks arranged in a pattern. This appears to be a Blokus-style game or similar strategic board game.

Based on visual inspection, this is a square grid board with colored transparent pieces in red, yellow, blue, and teal/green. The board appears to be approximately a 16×16 grid, with many of the squares filled with colored pieces while others remain white (empty).

From carefully examining the image, I can estimate there are approximately 150-180 colored squares on the board. Each colored square appears as a small transparent block positioned within the grid structure, and they are arranged in various geometric patterns across the board.

The white squares are not counted in this estimate, as specified in your query. The colored squares make up roughly 60-70% of the total board spaces, which suggests around 150-180 colored pieces if the board is indeed a 16×16 grid (which would have 256 total positions).

Grok-2 – 196

To count the colored squares on the board in the image, a visual inspection reveals that the board is filled with red, yellow, green, and blue squares. White squares are not to be counted.

The board appears to be a 14×14 grid, which means there are 

14×14=196

14×14=196 total squares. Since the board is fully covered by colored squares (with no visible white spaces), the total number of colored squares is 196.

Claude 3.7 Sonnet – 150-200

The image shows a board with colored plastic squares arranged in a grid pattern. The squares are in four colors: red, blue, yellow, and teal/green, placed on a white background grid.

Based on the analysis of the image, there are numerous colored squares on the board. While an exact manual count would be challenging from visual inspection alone, the image processing analysis indicates there are approximately 774,627 colored pixels in the image.

However, this pixel count doesn’t directly translate to the number of colored squares. Looking at the board structure, it appears to be a standard Blokus or similar puzzle game board, which typically has around 225-400 squares total (depending on the specific game variant), with many of those positions filled with colored pieces.

From visual estimation of the grid pattern visible in the image, there appear to be roughly 150-200 colored squares on the board, not counting the white background squares.

R1 – 225

The image shows a game board filled with translucent colored plastic pieces arranged in a grid pattern. Counting each colored square individually:

Red squares: Approximately 57
Blue squares: Approximately 55
Yellow squares: Approximately 54
Green/teal squares: Approximately 59

In total, there are approximately 225 colored squares on this board. This count excludes all white squares as instructed.

The board appears to be a tile-placement puzzle game similar to Blokus or Tetris-style puzzles, where different colored polyomino pieces are arranged on a grid. The colored squares are arranged in various patterns and shapes across the white game board.

Human – 350 (Correct)

It’s a Standard Blokus board. It’s a 20×20 grid or 400 total squares. There are 84 pieces in Blokus; 21 in each of four colors. Counting up the shapes gives us 89 squares per color. 89*4 = 356 colored squares and 400-356 = 44 white ones.

Let’s double check. I count the sides of the grid as 20×20. Going row by row, I count 50 white spaces, so we must be missing a few pieces from the set, but that makes for 350 colored spaces and 50 white spaces on the board in the picture.

Notably, I did the opposite of the prompt here because I counted the white squares, because I interpreted the statement to mean not including the white squares in the final count, rather than instruction about how to approach the problem. I was even wrong in the initial calculation and only caught the correct number after double checking my work by another method, a frequent tactic for humans that LLMs don’t use as much.

What can we learn from this?

This experiment highlights several important insights about the current state of LLMs and their visual perception capabilities:

  1. Fundamental limitations in visual reasoning: Even advanced LLMs struggle with basic counting tasks that humans find relatively straightforward. The dramatic variance in answers (from 150 to over 780,000) demonstrates how far these models are from reliable visual comprehension.
  2. Domain knowledge matters: The human solver immediately recognized this as a standard Blokus board with specific dimensions (20×20) and game pieces, which provided context for solving the problem accurately.
  3. Confidence doesn’t equal accuracy: Several models provided extremely precise but wildly incorrect answers. GPT-4.5, Perplexity Sonar, and Gemini 2.0 Flash all confidently stated numbers in the 780,000 range without recognizing the implausibility of their results.
  4. Methodological differences: Models approached the problem differently—some counted pixels rather than squares, others estimated grid dimensions incorrectly, and some made reasonable approximations but still fell short. This reveals how different architectures process and interpret visual information.
  5. The human advantage: The human solver used domain-specific knowledge, spatial reasoning, and common sense verification (double-checking by counting white spaces) to arrive at the correct answer—cognitive skills that current AI systems don’t fully replicate.
  6. Practical implications: For applications requiring precise visual counting or object identification, specialized computer vision algorithms remain vastly superior to general-purpose LLMs. This highlights the importance of using the right tool for specific tasks.

This experiment serves as a humbling reminder that despite impressive advances in AI, fundamental visual reasoning tasks that humans master early in development remain challenging for even the most sophisticated language models.

A Better Approach

So how might we approach this problem with AI? Well, if you’re not writing your own code, using LLMs to generate code for a deterministic algorithm would probably be a significantly better approach for this counting problem. The experiment clearly shows that general-purpose LLMs struggle with direct visual counting tasks, but we know that specialized computer vision algorithms are being used for challenges more complicated than this in production environments.

For our case, a more effective approach would include:

Adding Domain Knowledge

The prompt could incorporate domain-specific knowledge about Blokus:

  • The standard board dimensions (20×20)
  • Typical piece configurations and constraints
  • Expected ranges for colored vs. white squares

This would help validate results and catch errors that occurred in the LLM attempts.

Computer Vision + Deterministic Algorithm from scratch

Instead of asking an LLM to interpret the image directly, you could use an LLM to generate code for a specialized computer vision pipeline that:

  1. Preprocesses the image – Adjusting brightness/contrast and filtering noise
  2. Identifies the grid structure – Detecting it’s a standard Blokus 20×20 board
  3. Segments the image into individual squares using edge detection algorithms
  4. Classifies each square by color (colored vs. white) using color thresholds
  5. Implements counting logic with verification steps

Assemble from Open Source

You could prompt an LLM to generate Python code using libraries like OpenCV (an open source computer vision library) for this specific task. For example:

Request code that uses OpenCV to:

  1. Detect the game board grid
  2. Identify each square’s color
  3. Count colored squares, excluding white
  4. Validate results against Blokus game knowledge

Why This Works Better

LLMs are much stronger at code generation than direct visual analysis. By having them generate deterministic algorithms, you leverage:

  1. The precision of computer vision techniques designed specifically for object counting
  2. Domain knowledge about Blokus that humans naturally applied
  3. Deterministic verification steps that can catch errors

These approaches create reproducible, (more) consistent solutions.

But if you only have one board to count with your child, maybe it’s just faster to let the human do it.

Written by Teague Hopkins · Categorized: Main

Feb 18 2025

Mastering Product Empathy: A 7-Skill Framework for Leaders

How to Develop Deep Product Empathy

Here’s a startling fact: Empathy among American college students has dropped 40% since 1980. Yet in our increasingly digital world, understanding our users has never been more crucial. When surveying 1,000 product managers across companies like Google, Apple, and Microsoft, empathy ranked second-to-last in valued hiring skills. We’re facing an empathy crisis at precisely the moment we need it most.

But here’s the good news: empathy can be learned. While data drives decisions, it’s empathy that helps us ask the right questions and build products that truly matter. As Ryan Siemens, founder of Groove, puts it: “Without empathy, you almost guarantee you will miss out on insights about the best problem to solve.”

Why Product Empathy Matters

Product empathy isn’t just about feeling what users feel – it’s about translating that understanding into better products. Ken Norton, former Google product director, explains: “If you’re building something for someone else, you’ll be much more successful if you can identify with their needs first.”

But there’s a common trap: designing only for people like ourselves. As Ravi Mehta, former CPO at Tinder, warns: “It’s a failure of empathy to collapse all users into a single persona.” Great product managers can empathize with and design for people very different from themselves.

The Love Pyramid: A Framework for Deep Empathy

Product empathy builds on three foundational layers:

A pyramid diagram illustrating the three stages of learning: Understanding, Intention, and Action.

  1. Understanding: The ability to truly comprehend others’ experiences
  2. Intention: The conscious choice to act on that understanding
  3. Action: Converting empathy into tangible product decisions

Remember: Love isn’t just a noun – it’s a verb. Each layer supports the ones above it, and missing any layer makes the others less effective.

The 7 Core Skills of Product Empathy

Understanding Layer

1. Emotional Literacy

  • Learn to read emotions on faces (even through Zoom)
  • Practice with tools like Berkeley’s Greater Good Center quiz
  • Look for subtle cues in user interviews and team meetings

2. Perspective Taking

Follow this three-step process:

  1. Look for emotional signs
  2. Imagine yourself in their situation
  3. Test your understanding by seeking feedback

3. Moral Imagination

  • Practice empathy through fiction and entertainment
  • Research shows reading fiction increases empathy
  • Apply these insights to real-world product scenarios

Intention Layer

4. Moral Identity

  • Develop a personal mantra (mine is “Cultivate awareness, love everyone”)
  • Use it to guide product decisions
  • Let it anchor your leadership style

5. Self Regulation

  • Develop practices to prevent empathy burnout
  • Manage stress to stay engaged during difficult decisions
  • Remember: You can’t help others if you’re depleted

Action Layer

6. Practicing Kindness

  • Build small acts of kindness into your daily routine
  • Use the habit loop: cue → routine → reward
  • Let the positive impact on others be your motivation

7. Moral Courage

  • Speak up for users when they’re not in the room
  • Prepare responses for common rationalizations
  • Practice difficult conversations with peers

Bringing Together Love and Data

Here’s where many product managers get stuck: they see empathy and data as opposing forces. They’re not. Data validates empathy and empathy gives meaning to data.

When you’re practicing perspective taking, getting feedback isn’t just good practice – it’s data collection. When you’re reading user feedback, emotional literacy helps you see beyond the words to the underlying needs.

Moving Forward

The empathy deficit in product management is real, but it’s not insurmountable. Start small:

  • Pick one skill to practice this week
  • Set up regular user interviews
  • Share these practices with your team

Remember: The goal isn’t perfection; it’s progress. As Thich Nhat Hanh says, “Loving without knowing how to love wounds the ones we love.” We owe it to our users to love skillfully.

By combining deep empathy with solid data, you can create products that don’t just work well – they change lives.

Want to get started? Check out these resources:

  • Berkeley’s Emotional Intelligence Quiz
  • UVA’s Ethical Leadership Course
  • The Habit Loop by Charles Duhigg

 

Written by Teague Hopkins · Categorized: Main

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